Fraud is not something to be taken lightly, which is why the latest version of call reporting software, SDReporter, has included extra anti-fraud features.
SDReporter 5.0 from TransNexus (News - Alert) is a call detail record (CDR) reporting and analysis solution for Acme Packet Session Border Controllers, BroadWorks and Cisco (News - Alert) Call Manager. It is designed to be simple and efficient, while delivering comprehensive quality of service (QoS) reports and alarms.
The new version of SDReporter includes a fraud blacklist feature that allows users to upload their own blacklist, or use one from the GSM Fraud Forum or the Communications Fraud Control Association (CFCA). The feature automatically blocks calls to and from known fraudulent numbers, adding another layer of protection to a network.
A new fraud scoring feature also allows users to simplify fraud trigger provisioning by assigning customized “fraud scores” by dial code.
The new anti-fraud features make SDReporter 5.0 a useful tool for providers who need to allow legitimate calls to high fraud destinations, but want to limit their risk of being taken advantage of. When users exceed their predetermined point limit, SDReporter will send automatic emails and SNMP messages.
The software will provide comprehensive call completion reporting to enable end to end view of signaling performance. It includes statistics covering call success ratio, answer seizure ratio, average call duration and post dial delay.
QoS reports are color-coded to provide the full view of the service quality experienced by customers. SDReporter's deep level of reporting means that users can drill down in every report to see in-depth detail about the source realm and device, destination realm and device, SBC, dial code, and time of day. Some of the QoS statistics it generates include the percent of calls with low QoS, R-Factor and MOS score, jitter, packet loss and packet delay.
With CDR reports, SDReporter monitors source network QoS, destination network QoS, calling party QoS and called party QoS. It provides CDRs for a 24 hour period that can be downloaded by source realm or destination realm, and users can also drill down through any report to view and download a select sample of CDRs.
SDReporter 5.0 also adds graphs to its battery of reporting features. A new concurrent calls tab allows users to view the estimated maximum average concurrent calls by customer and SBC (proxy). Detailed graphs let users quickly asses and compare data.
Near real time reporting generates reports and alarms to detect quality of service problems before customers do. Within minutes, CDRs can be incorporated into reports, then e-mail, and SNMP alarms give an immediate alert when problems occur. Alarm triggers can be set for any of the call completion or quality of service statistics.
All of this comes with deep Acme Packet (News - Alert) integration. SDReporter does not require users to add probes to their network, making installation quick and easy. Instead, the software seamlessly integrates with a company’s Acme Packet SBC. CDR files are then pushed from the Acme Packet SBC to SDReporter and automatically processed and turned into reports.
Edited by Ashley Caputo