Dialtel Inc, a provider of voice broadcasting services since 2004, has announced that it has finished with the development of least cost routing platform for voice broadcasting.
Officials with Dialtel said that this will help to improve the quality of termination for voice broadcasting customers.
Company officials said that instead of relying on one carrier to terminate all of their calls, Dialtel will now spread out their traffic to multiple carriers.
This, company officials said, will put Dialtel in control of its own traffic profile. They will be able to monitor the individual performance of carriers and maintain the quality and price of their routes. Problem routes can be removed while good carriers can be rewarded with increased volume for the routes that perform well.
“We are very happy to finally release this latest technology on our network. Rather than being a slave to one carrier, we are now going to ask carriers to compete for our business,” said Erik Scanlan, CEO, Dialtel, in a statement.
“We will monitor the performance of each individual carrier to ensure our customers are getting the highest level of quality at the best price,” said Scanlan.
According to company officials, the next task for Dialtel will be sustained packet capture with reporting tools to automate the process of finding problem routes as soon as they become visible. This is another complicated task that will take further growth and reinvestment of capital in order to achieve.
For now Dialtel will watch routes using regularly scheduled packet captures and quality control processes to stay on top of their quality monitoring responsibilities. This will be necessary until more automation can be put in place.
Back in August, Dialtel had announced the release of a mass notification service for the rapid delivery of outbound pre-recorded voice calls.
Edited by Rich Steeves