If you’re looking to make changes to your communications strategy, it can be an uphill battle to select the right solution and the right provider. How do you know that what you’re being told is really good for your company and will meet your needs? Doesn’t the vendor simply want to make the sale? In this case, you might want to consider the master agent.
The master agent serves an important role that benefits both sides of the equation. They represent a number of different brands and providers, so they have no incentive to lead you to one solution over another. Instead, they can take a consultative approach, understand your needs and correctly match those needs with a solution that will deliver according to your expectations.
One master agent that does this time and again for clients throughout the marketplace is Telarus (News - Alert). Known for its distribution of commercial data, voice, IP and cloud service and a patent holder of real-time carrier quotes, the company has been named 2013 Top Partner by Vocal IP Networx (News - Alert). This is the fourth year in a row that Telarus has claimed this honor since joining forces with Vocal IP Networx in 2009.
"We are grateful and excited to be recognized as the top channel partner for Vocal IP Networx," said Adam Edwards, president of Telarus, Inc., in a press release. "The accomplishment reflects the true dedication and support provided by Vocal IP Networx. Their continual investment in technology has provided our partners the resources they need to retain more customers.”
Known for its creative solutions, superior support and overall low churn rate, Networx is positioned as being a unique provider. The company continues to earn the trust of partners by consistently thinking outside of the box and creating solutions that enhance customer retention and productivity. In a master agent environment, the value of the solution matters. Adding this platform to the Telarus portfolio only strengthened their opportunity in the marketplace.
While announcements like these tend to tout the virtues of the companies featured because they are written in-house and meant for marketing purposes, the accolades for Telarus have extended beyond this one honor. The company continues to receive recognition from other partners and industry third parties for its focus on the market and the way it handles customer interactions.
If you’re looking to make a communications change, don’t make a final decision without first talking with a master agent. If nothing else, you’ll get clear insight into the options in the market and the questions you need to ask.
Edited by Rory J. Thompson