The Buffalo Bills, a professional American football team based in Orchard Park, New York, have announced a new partnership deal with PremCom, a provider of Unified Communications (News - Alert) solutions in Western New York. Financial terms of the deal are yet to be disclosed.
The agreement will allow PremCom to provide ShoreTel (News - Alert) telephone and communications equipment for the Bills administration building, ticket office call center and Ralph Wilson Stadium. Once the installation is completed, the ShoreTel system will support 500 phones with 20 mobile users and will reduce the team’s projected costs by more than 50 percent.
“Ease of use of the ShoreTel system was a huge factor in our decision. With the current renovation we need a system that reflects the overall improvements being made which directly relate to improved communications with our fans. With the guidance of PremCom, ShoreTel was the clear choice. The system’s ability to grow with us as we expand was also an important consideration,” Dan Evans, vice president of information technology at Bills said in a statement.
Unified Communications are gaining importance in the communication industry. ShoreTel and PremCom have partnered with businesses of all types and sizes, for the last few years. The Bills believe that using ShoreTel Enterprise Contact Center will improve productivity and efficiency in the ticket office, significantly improving the overall fan experience.
“As we’re Bills fans through-and-through, PremCom is thrilled to work with the team to install a ShoreTel system,” said Joe Griffo, vice president of PremCom.
“Our company has always been committed to providing reliable leading edge solutions and we’re sure that the brilliantly simple ShoreTel solution is the perfect fit for the Bills organization.”
Edited by Stefania Viscusi