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Mobile Device Management: Multi-OS and Financial Customer Requirements for Enterprise Mobility


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May 10, 2011

Mobile Device Management: Multi-OS and Financial Customer Requirements for Enterprise Mobility

By Jamie Epstein, TMCnet Web Editor

MobileIron had a unique opportunity this week to discuss mobile device management in two different enterprise market segments in Florida with unique requirements. As a BlackBerry (News - Alert) Select Alliance Partner, the company sponsored the annual BlackBerry World, where BlackBerry Enterprise Server (BES) administrators are wrestling with the need to support multi-OS installations of corporate and end-user-owned iOS, Android (News - Alert), Windows and BlackBerry smart devices including the newly announced Playbook tablet. Across the state, more than 500 top Financial Services CIOs and CISOs were attending the Financial Services Information Sharing and Analysis Center (FS-ISAC) annual conference. FS-ISAC attendees have Secure Enterprise mobility as one of their top three items in 2011 required to enhance the ability of the financial services sector to prepare for and respond to cyber and physical threats, vulnerabilities and incidents and to serve as the primary communications channel for the sector.

During the first 15 minutes of BlackBerry World, a leading REIT stopped by for a demonstration and discussion on his requirements for multi-OS smart devices to enables their users to securely connect to their company resources. Another leading Fortune 1000 Insurance customer interrupted our demonstration to share his input around successfully setting employee-owned “bring your own device” policies vs. corporate-owned devices. That was followed by an international contact from customer KLA Tencor discussing why multi-OS tablets are becoming an integral part of the workforce.

At the FS-ISAC event, discussion centered around using Enterprise Mobility and MDM to gather reliable and timely information from financial services providers, commercial security firms, federal, state and local government agencies, law enforcement and other trusted resources. Many of the leading Financial Services organizations count on FS-ISAC to quickly disseminate physical and cyber threat alerts and other critical threats. Security is paramount and many organizations struggle with the problem of how to provide the best user experience without compromising the security required for regulatory compliance.   For most, this starts with basic MDM capabilities like lock, wipe, password enforcement, and encryption, but quickly moves to more-advanced methods like certificates, access control and the separation of personal and professional data.

These organizations are actively managing their users to ensure they comply with industry, state, local or country-specific regulatory compliance including Payment Card Industry (PCI (News - Alert)) requirements with products and services that provide confidentiality of sensitive customer information. This includes the ability to provide secure information transfer and the ability to selectively wipe lost or stolen mobile devices and ultimately streamline IT operations, accelerate application provisioning and match consumers' mobility needs.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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