A new version of LogMeIn (News - Alert) Rescue, LogMeIn’s flagship remote support offering now comes complete with mobile device management capabilities that can be utilized to quickly troubleshoot and secure smart devices in the field.
Officials with LogMeIn said that LogMeIn Rescue, which is designed for mobile operators, customer care organizations and IT helpdesks, provides a single, web-based tool for remotely supporting tablets, smartphones, and computers running on iOS, Android (News - Alert), BlackBerry, Symbian, Windows, Windows Mobile, and Mac OSX.
Thanks to this new mobile device management solution, help desk and customer service staff can simplify the support of customers’ and employees’ smart devices – connect to them, solve problems, push configuration settings, and secure remote devices anywhere with an Internet connection.
“The new Rescue release was designed with direct input from some of the world’s largest operators and mobile device OEMs and has been successfully tested by thousands of customer care organizations and IT helpdesks,” said Lee Weiner, VP of Support Products, LogMeIn, in a statement.
Weiner said that while specific conditions vary across these audiences, all of them are looking to empower their teams to quickly support a growing number of people carrying increasingly sophisticated devices. He added that the result is a release that simplifies support for iOS and Android devices, and makes it easier for help desk staff to better serve empowered customers and employees.
“According to recent research, nearly 1 billion smartphones are expected to ship globally by 2015. As smartphone devices proliferate the enterprise, by either corporate- or employee-liable purchase, companies want to take advantage of the fact that employees can be productive from anywhere," said Stacy Crook, senior analyst, Mobile Enterprise Research at IDC (News - Alert).
Crook concluded stating that support tools that address these new mobile challenges and opportunities in the help desk will have a direct impact on customer care as they enhance productivity, satisfy new employee demands, and provide a seamless mobility experience.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Jamie Epstein