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Mobile Device Management Needed by Customers


TMCnews Featured Article

May 04, 2012

Mobile Device Management Needed by Customers

By Ed Silverstein, TMCnet Contributor

It can be argued that with the impressive sales of 35 million iPhones and nearly 12 million iPads during Apple’s (News - Alert) second quarter, mobile device management is something truly needed by customers.

At least that’s the argument coming from MSPMentor in this recent article. Just consider that there are 47 million additional mobile devices now running Apple’s iOS. Overall, mobile devices are often the top personal communications and computing tool in the business sector.

But as TMCnet points out, these devices can can lead to new expenses, risks, and questions about uses. The standard mobile device management strategies often do not successfully address these concerns.

In addition, it appears that some Managed Service Providers (MSPs) are reluctant to move ahead with MDM. They are anxious that the return may not be high, and customers may not want to pay the extra cost.

But bear in mind that MSPs probably offer support for mobile devices without any charges – already, MSPMentor said. To explain the cost to customers, MSPMentor recommends that they are told about the services which include those that the Gartner (News - Alert) Group says are part of “real” MDM platforms. An example is how MDM manages software distribution, where mobile applications can be either managed or supported. Policy management is another option. So too is inventory management. Other options are security management and service management. The last of these relates to the rating of telecom services, MSPMentor explains.

A related matter is about employees bringing their own personal devices (BYOD) to the workplace. The issue leads to personnel, policy and security questions – all of which needs to be addressed. TMCnet said the bring-your-own-device-to-work issue is also leading to mobile device management activity.

In fact, analysts say there are some 70 mobile device management companies currently in the space and most of them are targeting companies where employees use multiple devices.

Edited by Jamie Epstein

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