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Forrester Offers Mobile Device Management Plan to IT Professionals


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July 16, 2012

Forrester Offers Mobile Device Management Plan to IT Professionals

By Ashok Bindra, TMCnet Contributor

As more mobile devices are introduced by the day, mobile device management (MDM) vendors and solutions seem to be emerging from all corners. As these MDM solutions migrate from on-premises to cloud and managed services, market research and consulting firm Forrester Research (News - Alert) is seeing a shift in the relationship between mobile operators and enterprise IT professionals.

Because the mobile ecosystem is changing rapidly, analysts at Forrester have a piece of advice for IT professionals in both infrastructure and operations (I&O) and security and risk (S&R). According to Forrester, revealed, the IT professionals in these roles must work together to realize an effective MDM solution.

The report presents six pieces of advice from the research firm for developing an efficient MDM plan for I&O and S&R professionals. These include developing MDM capabilities, creating a BYOD program, developing a tier-based MDM plan, generating an enterprise app store, working on the convergence of mobile device and PC management, and supporting a user centric approach to mobility.

Forrester’s first step toward an MDM plan is to develop a mobile strategy that supports multiple platforms and form factors. “This is especially important as I&O professionals develop a BYOD program to support the business needs and high expectations of an empowered workforce,” according to reporter Ben Gray

Second, the research firm recommends creating a BYOD program. Unless there are extremely strict security and privacy requirements, the company is advising professionals to support employee-owned devices in their respective organizations. In order to do this, IT professionals must adopt the necessary MDM and mobile security tools. In addition, says Forrester, “The companies must define a strong mobile policy that clearly outlines eligibility and access requirements, support options, and who pays for what.”

Instead of using a one-size-fits-all approach, tier device management based on applications and security risk enables IT professionals to plan for an enterprise app store, as it anticipates mobile application management and provisioning to emerge as a new technology category over the next 12 to 18 months.

Even though users are still years away from mobile and PC convergence, the research firm strongly believes in planning for a mobile management solution that anticipates the convergence of mobile device and PC management. Hence, it is fifth on the advisory list.

Last, as per this report, Forrester is advising users to support a user-centric approach to mobility. The research firm believes that to stay relevant, the enterprise must pursue a steadfast user-centric approach to mobile device management and security while embracing new peripherals and meeting new business use scenarios.

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