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McGladrey Employees Carry Tablets for Better Performance


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October 11, 2012

McGladrey Employees Carry Tablets for Better Performance

By Tabitha Naylor, Contributing Writer

The nation's fifth largest assurance, tax and accounting firm McGladrey LLP, called on the experience and expertise of AT&T's (News - Alert) Mobility Solutions Services (MSS) team when it decided to roll out tablets to all 6,500 of its employees.

In less than two months, to get the new devices up and running, train service desk professionals and set up a Mobile Device Management (MDM) solution, AT&T worked with McGladrey.

Across a range of industries in both the private and the public sector, McGladrey provides tax, assurance and consulting services for clients. The company's executives recognized that equipping its employees with tablet computers could give them a sense of empowerment and, at the same time, enhance the effectiveness and efficiency of their work with clients.

However, getting the tablets ready for business use was no easy task. To take charge of staging and kitting the 6,500 tablets, McGladrey turned to longtime service provider AT&T. This involved un-wrapping the devices, testing them, loading a set of business applications, repackaging and applying asset tags to each device. Exceeding McGladrey's initial target of two weeks, AT&T accomplished all of this in just 12 days.

To allow IT managers to remotely wipe information from lost or stolen devices, monitor and enforce security policies, gain insight into employees' application downloads and more, it chose a Mobile Device Management (MDM) solution from AT&T.

In addition, to support deployment of the tablets going forward, AT&T trained McGladrey's service desk professionals. Today, by accessing useful resources provided by AT&T on the company's intranet as well as by contacting the help desk McGladrey's employees can receive assistance.

“We are leveraging tablets in a variety of ways, including client engagements that demonstrate use of cutting-edge technology to deliver a great client experience," said Rob Lewis, Chief Technology Officer for McGladrey. He concluded that McGladrey understands that its employees are mobile and need real-time access to information.

Edited by Brooke Neuman

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