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Roamware's New Roaming Quality Tester Tackles Network Quality Issues

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May 14, 2010

Roamware's New Roaming Quality Tester Tackles Network Quality Issues

By Rajani Baburajan, TMCnet Contributor


Roamware (News - Alert), a provider of mobile roaming software and solutions, announced it has introduced Roaming Quality Tester, which helps operators to get a real-time view of the network and service performance.


According to a recent industry report, an average of 39 percent of all mobile calls fall below the industry minimum standard for voice quality, Roamware officials said.

Roaming callers represent a significant customer segment for all operators, so the implications of poor quality of service include lost roaming revenues and potential churn.

Based on this, Roamware estimates telecom operators lose up to 10 percent of roaming revenues resulting from quality issues in the roaming environment.

Roamware RQT addresses these challenges by measuring performance experienced by inbound and outbound roamers, including call and data failures, service adoption trends, Quality of Service or "QoS," and inter-carrier validation of value-added services, the company said.

The solution provides predictive intelligence, which allows timely intervention by the operator to ensure that service quality remains high and helps improve and manage user experience on an ongoing basis.

"Roaming Quality Tester provides a 24x7, 360 degree audit and revenue assurance tool for operators to ensure customer satisfaction in the roaming environment," John Jiang, CTO and EVP Product Management at Roamware, said.

Jiang noted that adoption of roaming testing and quality of service tools among operators is at an early stage. Currently less than 20 percent of the operators use comprehensive tools for to manage roaming quality of service and most quality initiatives today are targeted at the local user in the home network, according to Jiang

Roamware's RQT tracks all the services including voice, SMS, GPRS, Value Added Services and all other elements associated with roaming traffic including registration status tracking, roamer trend tracking, CAMEL monitoring, fraud detection, interconnect Quality of Service tracking, protocol analysis, SMS tracking and accounting, traffic load analysis and call failure diagnosis.

Additionally, the solution allows unlimited testing 24 hours a day, 365 days a year across all roaming partners enabling complete control on roamer experience.

RQT is a switch- and roaming partner-independent solution, and simulates user experience on real time basis without generating CDR's and associated financial liability. The solution can be deployed centrally for operator groups enabling mobile operators to standardize roaming quality of services with a single installation across affiliates, Roamware officials said.

Roaming Quality Tester is currently being deployed in over a dozen networks across Europe, Latin America and Asia Pacific, the company said.  

Earlier in March, Roamware announced the latest version of its Service Delivery System platform, SDS 7, TMCnet reported .
The SDS Platform offers more than 30 applications and is currently installed across 400 mobile operator networks in over 150 countries, the company said.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page .

Edited by Marisa Torrieri







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