Network Diagramming Channel Feature

Network Performance Management Company Unveils Service Delivery Dashboard

By Carrie Schmelkin
TMCnet Web Editor

2012 is kicking off with a bang for application and network performance management company Visual Network Systems as the company today announced the availability of its Service Delivery Dashboard, an industry first solution that combines real-time performance analytics from its flagship offering Visual Performance Manager with information from multiple IT management systems under a single dashboard.

This process streamlines operational processes and facilitates synergy, according to company officials.

"Visual Network Systems' Service Delivery Dashboard represents a unique and very welcome capability into the broader service management marketplace," said Dennis Drogseth (News - Alert), vice president of Enterprise Management Associates. "Leveraging its multi-dimensional, application-aware Visual Performance Manager foundation, the Service Delivery Dashboard provides a pragmatic and extensible option for harvesting multi-brand service management investments in meaningful context for a wide variety or constituencies and roles – with clear values in analytics, decision support and diagnostic automation."

The new Service Delivery Dashboard boasts capabilities for assimilating third-party and multi-brand service management investments and accessing Internet and Web-based information such as weather and geographical maps.

The new network performance management platform is tailored to network, application and infrastructure teams as well as business management and service desk teams who will reap significant benefits from the platform’s ability to analyze rich performance data. Visual Network Systems’ platform provides a collaboration platform across IT departments to help them more quickly identify problem domain and root cause leading to faster MTTK (Mean Time to Know) and ultimately improved MTTR (Mean Time to Repair), company officials said. 

"What's unique about the Service Delivery Dashboard is that we not only display Visual Performance Manager analytics in a business or geographic context, but also support the integration of other IT systems such as IBM Tivoli Netcool/Omnibus, BMC Remedy ARS, or EMC (News - Alert) Ionix," said Daryle DeBalski, vice president and general manager, Visual Network Systems. "Our goal is to collaborate across third-party tools so we can complement and integrate into our customers' IT ecosystem."

In other industry news, OPNET Technologies (News - Alert) – a provider of network diagramming solutions – sat down with TMCnet to discuss how the company fared in 2011 and what it hopes to achieve in 2012.

 “2011 has been an outstanding year for OPNET,” Susan Cole, OPNET Media Relations, told TMCnet. “Significant new offerings were introduced, including AppMapper – the industry’s first fully automated solution for run-time application dependency mapping. OPNET also launched its first SaaS (News - Alert)-based offering in 2011.”

“New capabilities were announced that extend and enhance OPNET’s application performance management for cloud and mobile environments,” she added.

For more, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, happening NOW in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO (News - Alert) registration click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.