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Major Airline Experiences Network Diagramming Efficiency with OPNET's Solutions

Network Diagramming

Network Diagramming Channel Feature

Major Airline Experiences Network Diagramming Efficiency with OPNET's Solutions

September 04, 2012

At OPNETWORK 2012 in Washington, DC a few weeks ago, OPNET, a provider of solutions for application and network performance management and network diagramming, sat down with Earl Foster, of a major airline that is an OPNET customer, to discuss the airline’s holistic approach to Application Performance Management (APM (News - Alert)) and Network Performance Management (NPM) with the help of OPNET solutions.

The airline is currently using six OPNET products that have all been integrated well, according to Foster. Additionally, the company has about 50 users that are constantly using the platform and are in and out of it every single day. However, over the last two years, it has seen more data than they know what to do with.

“I get calls constantly, asking ‘What is this telling me? How do I read this?’” Foster told OPNET in an exclusive interview. “And, so they are getting trained and are really starting to capitalize on the investment that we have had.”

A lot of the airline’s end-users are seeing the improved response: a better performance out of their applications on our network, according to Foster.

Recently, the airline’s voice roll out had chewed up a lot of its resources, but using OPNET’s products, it has been able to isolate server issues and get everything back on track.

When it comes to getting to a root cause of the problem with OPNET solutions quickly, the airline operations team calls the special network services group.

“We use the network services group and OPNET tools to dig deeper, do simulations and pull in network statistics. So, we will take more of a holistic view,” explained Foster. “The network services group can zero in on an application issue or network issue, for example, and we will take the products that have been integrated and see a holistic view of it.”

“Having multiple tools on the APM and the NPM side is a huge plus for us,” he continued.

This has also brought some of the airline’s siloes together. Not only do OPNET’s solutions help the company isolate the application issues, but it can also identify network issues in its wireless, voice or data arena.

“All our little units are coming together and everyone is scrambling to get a piece of that action so that they can look good,” said Foster. “Honestly, the OPNET products and suites that we have brought in has made that possible.”

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Edited by Rachel Ramsey

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