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IT Managers Lack Tools, Confidence Needed to Manage Network Performance

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Network Diagramming Channel Feature

IT Managers Lack Tools, Confidence Needed to Manage Network Performance

September 25, 2012
By Erin Harrison
Executive Editor, Cloud Computing

Network performance is becoming increasingly difficult to adequately deliver and track, according to a new industry survey conducted by IT performance management company SevOne. Enterprise IT is facing more challenges as legacy systems are not able to keep up with or support newer technologies, including IPv6, virtualization, cloud computing and mobility.

In a survey of 711 global IT managers at companies of different sizes from a cross-section of industries, 90 percent said they do not have confidence in themselves to find problems before end users are impacted, which stems from an inability to consistently and quickly detect problems, SevOne officials said. In fact, 30 percent of the respondents said they do not have a way to proactively detect problems, which often means they only find out about critical problems when end users complain.

Of greater concern is the lack of visibility, considering that 40 percent experience “critical issues” one to five times each month. An additional 19 percent experience critical issues five to 10 times each month, and 12 percent said they do not know how many critical issues they have each month.

The time it takes to solve issues is perhaps more perplexing: On average, it takes five hours from the moment a critical problem occurs to detecting it, determining the problem’s cause and correcting it, the study found.

The trouble stems from a lack of robust performance management tools, which is reflected in the fact that 80 percent of the market is not happy with their current performance management offerings, according to the survey. Respondents cited maintenance costs, scalability issues, complex usability, and a lack of real-time reporting as the problems with their existing performance management systems.

Less than half (41 percent) of survey respondents said they feel their IT staff is extremely well educated or well educated on how to manage the new technologies, like IPv6, and their associated challenges. Even fewer are ready for the impact of personal employee handheld devices, such as iPads and iPhones, on their corporate networks – nearly 80 percent of IT is stressed and concerned about people bringing in their own devices to work, according to the survey.

In related news, AppNeta, a provider of cloud-based services for performance management, launched its unified solutions for End User Experience Monitoring including full-stack application performance tracing and unprecedented network performance insight. With the recent acquisition of Tracelytics, AppNeta officials said the company now offers performance visibility that IT teams have never had before, across the complete network and application infrastructure.

To find out more about OPNET Technologies (News - Alert) and Gurmeet Lamba, visit the company at ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Lamba is speaking during “Migrating Your Apps to the Cloud: Planning and Key Considerations”. For more information on ITEXPO, click here.

Edited by Amanda Ciccatelli

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