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Phone Systems Define Business Success

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November 21, 2008

Phone Systems Define Business Success

By Rajani Baburajan, TMCnet Contributor


Business phone systems play a crucial role in the growth of today's businesses. As the demand for effective communication increases, upgraded phone systems help businesses to meet growing demands and reach a maximum number of customers at a time.

 
Choosing customized phone systems is the best way to meet specific business demands. Not only do new phone systems provide faultless communications for businesses by answering call efficiently and without delays, but also added features make it possible for customers to leave messages and further strengthen the relationships with their customers.
 
A VendorGuru.com article notes that an important feature like call retrieval helps to create a transparent communications system within a business. And by analyzing past calls, businesses can evaluate the performance of their employees and their interaction with customers. 
 
Collecting customer data and saving it for quality control or marketing initiatives later, is also key to success.
 
The choices in phone systems include analog and digital phone systems. Analog systems are less expensive, and they have comparatively richer sound quality. However, their data carrying capacity is much less, so there are limitations for adding new features. Digital phones are capable of carrying a large amount of data and because of this, allow more features to be added in the system - voice quality on these phone systems is also excellent.
 
For businesses handling high call volumes, it's possible to better streamline your business by choosing a phone system with advanced features such as interactive voice response (IVR).
 
While voice communication has been the preferred choice of many businesses for communicating with their customers, customers might also write emails to the executive-this process can be tedious and time consuming. A single telephone interaction, on the other hand, can solve a problem or even escalate a situation if not properly handled.
 
To avoid such situations, a proper communication solution should be in place. A business phone system with a customer relation management (CRM) tool is ideal. The CRM system integrates software with the business phone and lets employees access the customer database or previous call records for critical information during the call.
 
In short, an office phone system should be able to provide reliable communication among employees, customers, and salespeople. Small businesses, in particular, can bring about a difference in their business processes by adopting an effective communications strategy.
 
 

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Stefania Viscusi


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