In recent years the voice over IP (VoIP) market has been growing by leaps and bounds. Small and big businesses, including start-ups, have been tapping the many benefits of VoIP services. While cost has been a major driver, there are several other factors expanding the VoIP footprint in the business world. These include improved productivity, saved capital, green image, mobility, flexibility and scalability.
As a result, VoIP phone systems and services have been gaining momentum with each passing year. A recent report by Infonetics Research (News - Alert) shows that this growing need for VoIP has generated approximately $63 billion in revenue last year, up 9 percent from the year before. At this rate, the market research firm is projecting total market revenue of $83 billion by 2017. This market projection includes both business and residential VoIP phones and services.
As the VoIP market expands, more and more players are joining the fray. Consequently, in the last few years, the list of VoIP service providers has grown long. It is becoming difficult for businesses to decide between the multitude of different service plans and features available today. Well, no more. The telecom experts at Voxilla.com have simplified the process. Based on a nationwide comparison of reviews, prices, and business features, the company has announced seven best business VoIP phone service providers.
Studies show that by planning ahead and working with a trusted service provider, companies of all sizes will be able to replace traditional phone systems with more innovative offerings that provide real benefits to the organization as a whole. Voxilla’s top seven business VoIP phone service companies include VoIP.com, Jive Communications, RingCentral, VoIPdito.com, Vocalocity, Nextiva, and 8x8 (News - Alert) Inc.
Top on this list is VoIP.com which starts at a low price of $17.95 per month per user and includes unlimited calling within the US and Canada, as well as providing US-based customer service and support. Plus, it allows lines and extensions to be managed and altered via the easy-to-use online Web portal. For businesses using more than 10 users, or willing to ink a longer service contract, the company is willing to negotiate special contracts.
The #2 service provider, Jive Communications, offers a low rate ($19.99/month) business plan with unlimited use of all of their business-boosting features like call-waiting, call-conferencing, and 3-way calling. Plus, it also includes unlimited local and long-distance calling anywhere in the U.S. No contracts are required with the plan, and they offer a 30-day money-back guarantee.
The third company, RingCentral’s (News - Alert) business VoIP service, also starts at $19.99/month with setup and installation included. Other attractions include unlimited US calling, SMS texting, unlimited Internet faxing, unlimited conference calling and faxing. Voxilla’s study shows that over 300,000 businesses rely on hosted VoIP service from RingCentral for their unified communications solutions.
Similarly, #4 VoIP service company VoIPdito.com delivers enterprise-class phone features to businesses at a fraction of the cost of traditional telephony for only $4.99/month per user plus long distance charges, (with a setup fee of $6.80 per line.) The study shows that VoIPdito.com’s softphone app allows free calling from PC to PC even if one device is outside their network. The report shows that VoIPdito’s pay-as-you-go plan is good for businesses with mostly inbound calls, which are included with the service.
While #5 Vocalocity’s (News - Alert) monthly rate is as low as others, it requires no contract for unlimited inbound and outbound national calling. Its pay-as-you-go plan is slightly cheaper, which targets users with low outbound calling volumes. The #6 Nextiva low rate is supported by patented plug-n-play IP telephones which come pre-configured with dozens of powerful business features. Since the service is scalable, Nextiva negotiates terms based on the number of users and the length of the contract.
Lastly, 8x8, Inc.’s low monthly rate of $19.99 comes with unlimited calling anywhere in the US or Canada. It’s proprietary softphone application 8x8 Virtual Office, which is also compatible with many popular custom management systems, can be downloaded to any smartphone. Thus, it allows users to conduct business from virtually anywhere there is an Internet connection. Like others, the monthly service rates are based on the number of users on the account.
Because the VoIP market is so competitive, Voxilla’s study shows that it is a buyers’ market where price wars are in full force. To negotiate deals, the study recommends considering more than one provider based on the features that best suit the company’s needs. While negotiating deals, do not forget to ask for additional benefits like leased hardware, IP phones or free additional months.
Edited by Rory J. Thompson