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NACR (North American Communications Resource, Inc.), a certified Avaya Platinum Channel Partner (News - Alert) and a provider of communications solutions for businesses, has been named “Vendor of the Year” by the Avaya Predictive Dialer System User Group.

The Avaya (News - Alert) PDS User Group was created nearly 20 years ago to provide a vehicle for Avaya predictive dialer users to increase their knowledge of proper operation, utilization, and maintenance of their systems and other contact center solutions in an environment conducive to networking.

Officials with NACR said that a seven-time Avaya BusinessPartner of the Year, the company is the largest Avaya channel partner worldwide and a provider of value-added communications solutions — delivering comprehensive sales, consultative, training, and technical support, as well as managed services, maintenance, and repairs.

The Avaya PDS User Group Vendor of the Year award is presented to the company chosen by the group's executive committee as having gone "above and beyond" in its support of the organization.

Company officials said that NACR was selected for its ongoing support of end-user education.

For example, the company has announced that any customer installing or upgrading a qualified PDS with NACR and using MUG Enterprise, LLC for integration services, will receive a free pass for the 2011 User Group conference, including two nights hotel.

"In today's economy, when many contact centers are facing budget cuts, NACR remains committed to helping our customers stay in the forefront edge of technology and continue to get the best value for their technology investments — and so we are extremely honored to be recognized for our efforts by the Avaya PDS User Group," said Dick Bourdow, central region vice president at NACR, in a statement.

Bourdow said that ultimately, by enabling customers to take advantage of educational events such as the User Group conference, it is the company’s goal to make an ongoing, positive contribution to their success.