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Predictive Dialer Provider SoundBite Announces Financial Results for 3Q 2010

TMCnews Featured Article


November 19, 2010

Predictive Dialer Provider SoundBite Announces Financial Results for 3Q 2010

By Anshu Shrivastava, TMCnet Contributor



SoundBite Communications has announced its financial results for the third quarter 2010, saying that the third quarter revenues saw a drop of seven percent in comparison to the same quarter in 2009.

“During the quarter, we launched our hosted Predictive Dialer Offering, saw an acceleration of activity in the interactive mobile space, and are beginning to see our UK business start to ramp,” said Jim Milton, president and CEO of SoundBite Communications (News - Alert).

On a generally accepted accounting principles (GAAP) basis, net loss per share was $0.07 in the third quarter versus a net loss per share of $0.04 in the same quarter of 2009, according to the company.

Company said that on a non-GAAP basis, after excluding non-cash stock compensation expense and amortization of intangibles, net loss per share was $0.05 in the third quarter compared to a net loss per share of $0.02 in the same quarter in 2009.

During the third quarter, the company announced the addition of predictive dialing functionality to enhance customer contact strategies. Also, Barclaycard UK and one other major European financial services provider selected the company to deliver proactive customer communications and ramping two European reseller relationships.

Additionally, the Company also established a wholly-owned subsidiary, SoundBite Communications UK, Limited, to meet the growing demand for its proactive customer communications solutions in Europe.

Milton said that on the financial front, the revenue ramp was still slower than the company anticipated. “Despite revenue results at the low end of our forecasted revenue guidance, our other key financial metrics were at the mid-point or higher of our guided range.”

SoundBite Communications is a provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle.

Last month, the company launched “America’s Favorite Voice” campaign.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Juliana Kenny







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