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Predictive Dialer from Voice2Phone Simplifies Call Processes

TMCnews Featured Article

January 14, 2011

Predictive Dialer from Voice2Phone Simplifies Call Processes

By Juliana Kenny, TMCnet Managing Editor

A recently released predictive dialer tool from Voice2Phone now allows for accuracy and efficiency when handling high call volume and performing phone surveys. The new tool is able to detect and handle answering machines and voicemail boxes, as well as stay on the line and wait until the respondent is ready to receive the message.

As an automatic phone broadcasting software, predictive dialing helps organizations process calls in a more efficient manner while saving costs on agent performance and customer relationship management.

Voice2Phone develops communication software, and created this auto dialer solution to streamline the process of call recording and provide better compliance. By taking a list of phone numbers and dialing them simultaneously or one by one, the software makes the reminding of notifications and survey-taking simple.

The so called “Wizard-like” interface of the program makes it unique amongst auto dialer solutions offered. The user simply sets up VoIP settings, records an audio message, and imports the numbers.

As a company that specializes in network connectivity and VoIP solutions, Voice2Phone also offers mail and voice message broadcasting software.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Juliana Kenny

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