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Talkument and Tracer Solutions Use Predictive Dialer Solutions to Enhance Customer Service

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February 10, 2011

Talkument and Tracer Solutions Use Predictive Dialer Solutions to Enhance Customer Service

By Anuradha Shukla, TMCnet Contributor

OAISYS has unveiled the new version 7.0 release of its Talkument and Tracer solutions and has made them available for early adopter field trials.

Using various triggers such as predictive dialer integration, voice activation, and other third-party apps via the OAISYS (News - Alert) Desktop Client Application, Tracer Screen Recording functionality can now be enabled.

Delivering multiple user-requested features, public safety enhancements and key functionality, version 7.0 is aimed at simplifying solution administration and enhancing overall performance for the enterprise market.

OAISYS claims that its Talkument and Tracer call recording solutions are compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba (News - Alert) and others.

These solutions aid companies to improve customer service, reduce costs, increase revenue and drive overall profitability.

"Version 7.0 is the culmination of the extensive efforts we put into enhancing our Talkument and Tracer solutions in 2010," said Brian Spencer (News - Alert), president of OAISYS. "With this release, we have met our ambitious product roadmap goals to deliver an industry-leading solution that incorporates our users' feedback and functionality requests. It also advances our competitiveness in essential vertical markets, such as public safety. It's an achievement of which we are all extremely proud."

According to a release, the company has included specific features into version 7.0 including Active Directory Integration, 64-Bit Windows Support, Enhanced Screen Recording Flexibility, Multiple MiTAI Connections and Quality Monitoring Enhancements.

"We created an exceptionally extensive product roadmap for the past year," said Spencer, "and our R&D, testing and support groups delivered on the promises we made, as is reflected both in our year-over-year sales growth and early adopter feedback. We are proud of the efforts that went into Talkument and Tracer version 7.0, and we are certain our customers and partners will be highly satisfied with the results."

Read a related article at TMCnet “OAISYS Receives Customer Interaction Solutions Magazine's 2010 Product of the Year Award.”

Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

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