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Drishti-Soft Launches New Predictive Dialer System for Outbound Contact Centers

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April 18, 2011

Drishti-Soft Launches New Predictive Dialer System for Outbound Contact Centers

By Jamie Epstein, TMCnet Web Editor

Last week, it was announced that Drishti-Soft had launched a new type of Predictive Dialer that can be utilized in order to provide a way to more easily and effectively target prospective customers in various types of campaigns.

 Drishti-Soft has long been known as an innovator in outbound dialing solutions, and the company is again proving this fact with Parallel Predictive Dialing (PPD). Prior to this new type of dialer, the company introduced the Pro Active Connect Enhancer (PACE) which had the ability to streamline the customer contact process and greatly increase connect rates, and could simultaneously minimize unproductive dialing attempts. However, now by using PPD, Drishti-Soft can help to decrease the complexity of customer-specific dialing processes through the PPD’s new dialing mode.

The premise behind PPD mainly focuses on the broad range of customers. For a personalized dialing campaign, each customer segment needs call management guidelines that are set prior to beginning the calling process. It can become a great nuisance to define the dialing mode and manage multiple campaigns at a given time in the outbound contact center. According to a press release, Parallel Predictive Dialing consolidates diverse dialing campaigns while doing parallel prediction for each.

Drishti Labs continues to push the predictive dialer envelope by overcoming multiple obstacles that occur on a daily basis in the outbound contact center environment. Through use of PPD, contact centers can implement skill-based dialing for targeted outbound campaigns.

In a release, Aditya Bharadwaj, product expert at Drishti Labs commented, "Many BPOs face challenges related to multiple-skill requirement for a target customer segment. To manage an effective contact process, they create several campaigns resulting in tedious management process for each. Resource management and skill-management is a major issue in outbound contact center. Till now, we saw that there was no focused solution to this problem. Working closely with our customers (BPOs), we devised Parallel Predictive Dialing to enable targeted, skill-based outbound dialing. The application is running many of our client sites and delivering them enhanced results alongside simplified operations."

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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