OPC Marketing, a provider of predictive dialers, has been awarded a 2007 Product of the Year Award by Customer Inter@ction Solutions magazine for their SpitFire Anywhere VoIP
OPC Marketing's line of predictive dialers offer the ability to more than double customer contact per hour per agent when compared to manual dialing.
Also, with the SptiFire Predictive Dialer, which functions as both an Outbound or Inbound system, and runs on T1
or analog lines, it is possible to have a real-time Do Not Call list without the need to manually update restricted numbers.
Winners are chosen by the editors of Customer Interaction Solutions based on their company's vision, leadership and attention to detail-- distinguishing them amongst the competition.
Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine commented, “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”
"Representing the best in the industry, companies earning the Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. Winners are deserving of this great honor, and I look forward to seeing more ground-breaking solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” Tracey Schelmetic, Editorial Director, Customer Interactions Solutions said.
A full list of Product of the Year winners will be published in the January 2008 issue of Customer Interaction Solutions magazine.
For more on predictive dialers, be sure to check out OPC Marketing's Predictive Dialer channel on TMCnet.