TMCnews Featured Article

OAISYS (News - Alert), a provider of business call recording and contact center management solutions, recently made the most up-to-date version of its Talkument and Tracer solutions available to the public. Version 7.0 even has the ability to seamlessly integrate with a predictive dialer.

After several months of testing, the product has the ability to successfully provide multiple user-requested features, public safety upgrades and crucial functions that can greatly simplify solution administration, as well as improve the level of performance within the enterprise market, according to a press release.

"The efforts to achieve the goals of our product roadmap over the past 18 months have been among the most ambitious I've seen anywhere in the technology sector," said OAISYS president Brian Spencer (News - Alert). "We observe multiple industries to stay keenly aware of current and future drivers and trends, and we plan our product updates accordingly. We also actively seek out feedback from our channel partners and end-users, asking them what their business needs are and what they want to see added to make their experiences with our solutions exceed their expectations. We're extremely happy with all we've realized on the path to version 7.0, and we will maintain our innovative momentum moving forward."

Fully compatible with IP business communication systems from Avaya (News - Alert), Mitel, ShoreTel, Toshiba and others, the Talkument and Tracer call recording solutions can help companies to improve the rate of customer satisfaction, while at the same time dramatically reducing costs and increasing revenue earned.

Some functions that the product offers are certification of virtualized infrastructure interoperability; capacity expansion; easy data lifecycle management; support for SIP trunk recording and on-demand licensing.