Many SpitFire’s customers have been using SpitFire’s Pro Predictive Dialer for quite some time. However, the company’s just released Enterprise Predictive Dialer includes all of the beloved features of the first dialer system but now incorporates even more functionalities including an easy-to-use graphic interface.
SpitFire’s Enterprise Predictive Dialer is a computer-based dialing system that has the ability to rapidly make outbound calls through database interaction utilizing special telephone cards that can be connected to multiple communication and telephone lines.
A Predictive Dialer can automatically place outbound calls from a predetermined database list of numbers via either a single line or multiple line cards. Before these calls are made, these databases are compared to the “Do-not-call” Federal database, in order to ensure that these calls being placed are legal.
According to company officials, the updated Enterprise Predictive Dialer boasts many features including: blending outbound and inbound DNIS-based call routing, offering unlimited campaigns and unlimited lists and number of ports in any given campaign, allowing agents to log into multiple campaigns, providing Web-based manager and supervisor interfaces, powers role-based users for better security on feature access, recording every call on the SIP platform, enables unlimited disposition codes for each campaign, providing unlimited custom fields for each campaign, automatically performing disposition-based redialing, allowing agents to be assigned to skill groups, unlimited no call lists, running on Microsoft SQL, improved logging through use of auto-email functionality, monitoring and whisper-coaching, support for multi-tenant architecture, automatic data-import and CRM-integration APIs, agent to agent transfer, campaign scheduling and disposition-based emailing.
Predictive Dialer systems are different from auto dialers due to the fact that these systems enable live agents to interact with live clients, provide auto fill agent screens with client data, and update all web page or CRM-based application information related to their particular client.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves