Founded in 1993, MarkeTel Systems offers multiple contact center solutions that the company claims can not only increase productivity by an estimated 300 percent, but can also dramatically increase efficiency levels at call centers around the world. MarkeTel's enterprise level product the ‘MarkeTel Pursuit’ , is a unified communications solution that comes complete with a predictive dialer, auto dialer, IP-PBX (News - Alert), dynamic scripting and real time reporting software.
According to the company’s website, this combination of multiple products allows for an easily customizable solution for contact centers looking to reach a large group of people in the least amount of time possible.
Some benefits associated with this UC product include: quick and measurable ROI, no pauses or delays, 100 percent call compliance, IP communications savings, implementation and support savings, low maintenance and licensing fees and high reliability.
William Beck, a IT manager said in a statement, “After investigating the many dialer systems out there and after several demonstrations, one name was always being mentioned “Marketel Systems.” We made arrangements to have one last demo before making our final decision. We wanted to be on the cutting edge of technology, but not have to spend a fortune to get there, after the demo we were sold on the product. We choose to go with the “Marketel Pursuit Dialer and Prospector Application”. As it turns out the system was just right for our organization, it was priced right and met the expectations all the way around. The system was delivered ready to go, and without much effort the new dialer was in place and running within 24 hours.”
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Chris DiMarco