TMCnews Featured Article
July 25, 2011
Ontario Systems' Clients to Benefit from TCN Predictive Dialer Technology
By Susan J. Campbell, TMCnet Contributing Editor
A partnership has been announced between TCN Inc. and Ontario Systems (News - Alert), an Indiana-based accounts receivable software firm. This partnership is expected to enable Ontario Systems clients to make use of the TCN web-based telephony services, including its predictive dialer.
According to an announcement made by TCN, its telephony services are highly integrated with Ontario Systems accounts receivable software. The new service will be marketed to Ontario Systems clients as GCFlex. The telephony services offered under this brand will be delivered as on-demand and can be easily customized for each client.
The GCFlex brand includes an outbound predictive dialer designed to allow agents to speak with more consumers in less time; inbound Interactive Voice Response (IVR) to provide a platform for consumers to make agentless payments; high-volume messaging delivered through automation with Foti-compliance that can easily be scaled according to inbound volume; and skills-based routing so that every customer gets to the right agent the first time.
"The beauty of GCFlex for Ontario Systems clients will be that it's more tightly integrated to our FACS, Artiva and Collect SAVVY products than third-party dialers," said Rip Harris, director, Product Management, for Ontario Systems, in a statement. "Agents will be able to easily import and export call results, giving them more up-to-date information at their desktops.
"Ontario Systems offers premise-based dialer products which can be used to enhance the capabilities and value of TNC’s hosted interactive voice messaging, as well as its predictive dialer technology.
“The partnership with TCN represents a blend of complementary skills and capabilities, said Terrel Bird, president and CEO of TCN Broadcasting. “At TCN, we've long been focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems clients powerful solutions for boosting their profitability and building their business."
TCN has built a strong global reputation for its on-demand, end-to-end IVR solutions. The communication technology offered by this company has helped to eliminate the need for expensive hardware, subscription software and crowded call centers.
Ontario Systems LLC serves nine of the top 10 U.S. collection firms and the top 100 hospitals and health centers in the nation. More than 55,000 representatives in over 500 locations accounting for 30 percent of the debt placed in the U.S. rely on Ontario Systems software and services.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Jamie Epstein