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Predictive Dialer Can Save Businesses Time and Money

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September 12, 2011

Predictive Dialer Can Save Businesses Time and Money

By Jamie Epstein, TMCnet Web Editor

Predictive dialer provider forever ends the need for manually dialing phone numbers. Instead, customers just have to upload their select list of phone numbers and the predictive dialer system can then simultaneously call five numbers, connecting you only to live callers in order to avoid connection delays.

According to the company’s website, this dialer technology enables businesses to increase productivity and decrease costs associated with reaching disconnected numbers, busy signals and fax machines. In addition, customer can even decide on what action to take when an answering machine picks up—including hanging up, connecting the call to an agent or automatically leaving a pre-recorded message.

No additional equipment is required to get this predictive dialer up and running, as the system can be used by a regular phone, cell phone, Internet-phone, or any other VoIP equipment in your possession. Furthermore, guarantees high reliability and for their network to be up and running 24 hours a day, 7 days a week.

 Some of the innovative features that are incorporated into this dialer platform include the elimination of connection delays when connecting calls to agents; no monthly fees, setup fees, or per-agent fees; individual agent screen-pops that show the most up-to-date information; the ability to listen to recorded calls and monitor calls currently in progress via the Web; the running of more than one campaign at the same time; and full support of up to 240 agents that are located all over the world.

If you are looking for a cheap way to increase the amount of people you can reach in a small amount of time, consider integrating a predictive dialer into your daily business operations.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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