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Utilize ChaseData's Predictive Dialer to Empower Call Centers

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September 22, 2011

Utilize ChaseData's Predictive Dialer to Empower Call Centers

By Jamie Epstein, TMCnet Web Editor

Predictive dialers are an extremely innovative technology that can be utilized by mortgage brokers, telecom service providers and telemarketing companies to contact many people for a specific purpose in a highly efficient manner.

ChaseData Corporation, a provider of call center solutions and predictive dialers for industry-specific applications, powers the PowerStation, a predictive dialer that can help any organization -- small to medium-sized or even larger call centers--  increase sales and get their message out to multiple people in a very short period of time.

 The PowerStation Predictive Dialer enables contact centers to manage both inbound and outbound calls with one single piece of equipment.  According to the company’s website, due to the fact that it is a blended environment, your most successful call center agents have the ability to answer incoming calls right away—which can drive sales.

Intelligent ACD functions allows for all incoming calls to be answered with an easily customized IVR script that will keep your callers interested as they are awaiting being connected to highly knowledgeable agents.

Additionally, no extra hardware or telephony server equipment is required to get this product up and running and continuous software upgrades can be handled completely online. Running on an extremely reliable and safe network, this predictive dialer also enables monitoring, coaching, and conferencing to take place, which helps to improve the overall productivity of the entire staff of call center representatives. 

Pricing for this dialer starts at $149 a month or $199 a month for unlimited dedicated co-located servers that are available for bigger customers requiring more seats.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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