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Predictive Dialer Powered by Vioteck Solutions Can Increase Agent Productivity

TMCnews Featured Article

October 18, 2011

Predictive Dialer Powered by Vioteck Solutions Can Increase Agent Productivity

By Jamie Epstein, TMCnet Web Editor

Predictive dialers make contacting prospective or existing customers as easy as recording a personalized message, and then setting a time for the message to be sent out to a large group of people that have been previously selected

Headquartered in Wood Dale, Ill., Vioteck Solutions offers a diverse portfolio of call center solutions that can be seamlessly integrated with major VOIP carriers. The predictive dialer boasts the ability to simultaneously dial five lines for every call center agent that is available. The dialer will then ensure that a live person has in fact answered the call before transferring it to the agent.

An interesting capability of this particular predictive dialer is agents can send e-mails to customers from within the dialer, a characteristic that the company hopes will help it to stand apart from competitors, according to the website. This function can help to greatly increase productivity levels as agents no longer need to open an additional program to contact their customers.

In addition, call center representatives can utilize this technology to leave pre-recorded voicemails on answering machines while taking steps to complete their next calls. Call center managers also have the option through this predictive dialer to listen in to how agents are handling their calls, or assist them while on the call without the customer being able to hear them.

With the ability to complete several campaigns at one time in various locations, this predictive dialer helps users to manage inbound and outbound call centers with ease.

Furthermore, since this dialer is Web-based, there is no requirement to shell out a large amount of money for additional equipment. So, not only will you be saving money with his predictive dialer, but you will be able to navigate a simple interface to efficiently get the intended message out to the masses.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf

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