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DialConnection Powers Innovative Predictive Dialer

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October 24, 2011

DialConnection Powers Innovative Predictive Dialer

By Jamie Epstein, TMCnet Web Editor

DialConnection, LLC, a provider of contact center solutions, has just made public that DialIntelligence Enterprise, a predictive dialer solution can now be purchased as either a traditional premise-based solution, a hosted application, or as a hybrid.

“Moving to a SIP based cloud solution is just another step in the evolution of DialIntelligence. We can now offer our clients the solution that best fits their business model,” said Michael Vesper, president of DialConnection. “Premised vs. Hosted – you see this questions all of time. It seemed to me that instead of just asking the question and arguing about it, why not come up with a solution that addresses both business needs. After all isn’t that what we are suppose to do as a technology company? We’ve come up with solution that is very unique and provides an expanded feature set missing in many of the hosted dialer offerings.”

Catering to the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industry since 2000, the company offers a complete contact center solution that is comprised of an integrated IVR/ACD with text to speech, inbound/outbound predictive dialer, power or broadcast dialing, call blending, call recording, according to an article. In addition, the predictive dialer also boasts IntelligentCall, a function that instantly prioritizes inbound calls based upon consumer scoring models and then sends the calls to the best suited agent.

“It may have taken us a little longer that we liked to get DialIntelligence released as a hosted solution but the wait was definitely worth it,” David Sargent, executive vice president of the company concluded. “As always, we had to consider our current customer base and how to allow them to take advantage of our new offerings. What Michael and his team came up with was the ability to deliver a hybrid. Anyone who has our premised based solution can now simply create a campaign and utilize the cloud or virtual dialer whenever additional line or agents are required. For any new customers they now have a choice – premise or hosted, without sacrificing functionality.”

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

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