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Predictive Dialer Provider Noble Systems Acquires Open Wave

TMCnews Featured Article

October 31, 2011

Predictive Dialer Provider Noble Systems Acquires Open Wave

By Jamie Epstein, TMCnet Web Editor

Noble Systems (News - Alert) Corporation, a provider of contact center technology solutions including predictive dialer capabilities, has revealed that it has newly acquired Open Wave, a company that specializes in Workforce Management (WFM) software and solutions.

"Acquiring Open Wave's talent and technologies will enable us to offer the most dynamic and responsive WFM product in the global marketplace," said James K. Noble, Jr., president and CEO of Noble Systems, in a statement. "We welcome Open Wave clients and partners from Australia and around the world and look forward to continued growth and success under the Noble Systems brand."

According to analyst firm Frost & Sullivan (News - Alert), Noble Systems is the second largest provider of predictive dialers in North America. Also, the company has recently developed and unveiled Noble Enterprise Hosted, a cloud-based offering that provides multiple functions in a single, unified platform.

Through this acquisition of Open Wave, Noble Systems will be able to enhance its WFM team all over the world, with over 100 new client sites as well as being able to provide a more diverse portfolio of innovative solutions, according to a press release.

Additionally, this acquisition will help ramp up Noble Systems' activity within Australia through enabling the company to double in size.

"Noble Systems is the innovative, fast-growing, financially secure partner we needed to take Open Wave's groundbreaking WFM technologies to a broader global marketplace," Nick Wagner, former chief technology officer of Open Wave added. "We look forward to joining a winning team and providing a seamless transition for our valuable staff and clientele."

In other news, TMCnet recently reported that EagleACD powers products and services that have created from the ground up to break down the barriers that prevent organizations from leveraging emerging technologies including predictive dialers.

The EagleDialer enables outbound calls to be blended with incoming calls in a single queue, through the use of skill- and priority-based routing. Agents even have the option to preview crucial call information before starting to dial the intended recipient.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin

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