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DialXPress' Innovative Predictive Dialer

TMCnews Featured Article

November 28, 2011

DialXPress' Innovative Predictive Dialer

By Jamie Epstein, TMCnet Web Editor

Predictive dialers are in essence a technology that an organization can leverage to get any type of custom message to many people rapidly and at a low cost. There are many providers of dialers on the market and one of them is DialXPress.

According to the company’s website, their predictive dialer has been specifically created for small call centers that only need a few stations. DialXPress’ dialer "station" comes in two distinct versions—one that can support up to 3 outbound predictive dialing lines and 1 headset simultaneously, and the other which can only support a single outbound predictive dialing line with a headset. 

Once a call has been made by a live person the call is then connected instantaneously to a live agent who receives the name, address and key information about the person who has been called. The live agent can then easily add in details about what took place during the most recent call in a notepad which is then linked to the individual.

Each "station" has the ability to either stand alone making calls from its own database, or all "stations" can be connected to a single server that boast the ability to offer access to a central database that is full of telephone numbers.

Some of the functions provided by the DialXpress Power Predictive Dialer including developing reports that contain the number of calls, length of calls, and time period between calls, as well as keeping note of the numbers which were disconnected, busy, or faxes, the website revealed.  In addition,  indicators can be easily set up which allow agents to give values to each calls, recommending what type of action should be taken in the near future. 

Moreover, because this dialer offers high scalability the number of outbound lines used can always be changed. Also, faxes and emails can be sent instantly by live agents with a fax/email button pre- installed on their station.

If you are looking for a way to raise efficiency which reducing costs, consider implementing a predictive dialer today.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Chris DiMarco

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