3CLogic (News - Alert), a provider of cloud-based contact centers and a hosted predictive dialer has launched 3CLogic University, designed to enhance quality assessments for contact center agents and managers. In addition, the service offers call center administrators an “e-school” to teach, train, and assess their call center staff.
The new 3CLogic University thoroughly assesses agents' and managers' knowledge of 3CLogic platform and functionalities, thus providing businesses with a database of certified agents. It also allows for the ability to simply deploy home-based agents. Additionally, the highly scalable service allows businesses of all sizes to flexibly scale up or down support and sales representatives as per business demand.
3CLogic's Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service, according to company officials.
“The launch of 3CLogic University offers contact center administrators the key they've been looking for to fully evaluate the knowledge base and skill levels of their staff,” said Ramana Reddy, director of Client Services at 3CLogic, in a statement. “There's nothing more productive than being able to connect your best, highly trained, 3CLogic certified agents to your most strategic customers.”
The unique assessment provided through this solution helps to efficiently measure agent and manager performance on the 3CLogic platform and portal. These assessments then allow for contact center managers and agents to meet customer's specific needs right away.
“It's a win-win situation for both the contact center business and their customers,” Reddy added. “This is just something that has been lacking with traditional brick and mortar call centers; now being available to you from any remote location.”
3CLogic assessments also allow businesses to offer best-of-breed support to their customers by providing highly trained, qualified agents to assist their customer support inquiries. By assessing the knowledge levels of agents, businesses can save time and increase customer satisfaction rates dramatically.
The program qualifies supervisors and agents with an official program certification which permits the most specialized agents to efficiently assist all customer support inquiries and provides contact center administrators with the tools needed to determine which agents need more work or improvement.
3CLogic University became available on December 1, 2011.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein