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ALI Solutions' Suite Includes Predictive Dialer Analytics

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January 10, 2012

ALI Solutions' Suite Includes Predictive Dialer Analytics

By Jamie Epstein, TMCnet Web Editor

Openings its doors in 1992, ALI Solutions' powers invaluable outbound contact center solutions that help to better leverage each outbound contact attempt while simultaneously driving customer satisfaction.  

One of the company’s solutions, CallTech, utilizes analytics to see better results when beginning a predictive dialer campaign, helping to pinpoint the best time to call a current or prospective customer. This dialer solution also boasts the ability to automatically generate self-learning models from a company's contact history, as well as provides increasing levels of accuracy by recreating the models every month, a release revealed.

"ALI Solutions products can really improve a company's ability to effectively contact and communicate with customers and prospects," Frost & Sullivan (News - Alert) Industry Analyst Brendan Read said in a statement. "They also facilitate compliance with company rules and government regulations while centralizing and tracking all contact history across all contact channels."

Some of the other ALI powered solutions includes Vincio which offers predictive analytics for channel optimization and OnQ which assists users in managing various enterprise outbound campaigns.

Vincio lets organizations easily gain access to important customer data across multiple divisions in any enterprise and then allows for the information to be seamlessly integrated with data from third-party providers. With up-to-date support for the predictive model markup language (PMML), users can also import logistic regression, linear regression, and decision tree models, the release stated.

On the other hand, OnQ can be used alongside dialers, outbound interactive voice response (IVR) devices, and email and SMS applications to ensure that each contact attempt is fully managed and documented.

"ALI Solutions' partnerships with leading suppliers will enable the company to draw additional business and easily integrate to multiple channels of communication," Read added. "ALI Solutions is in the unique position to benefit from these liaisons, as the resulting products complement, supplement, and integrate with those of the company's partners, providing bidirectional value-add."

Within the predictive dialer space, there has recently been some controversy as a letter has been sent to Congress by 54 U.S. state and territorial attorney generals stating that they are not pleased with a new bill that could potentially replace the existing Telephone Consumer Protection Act (TCPA).

The current bill does not allow businesses using certain communications technologies, including auto dialers and predictive dialers, to contact consumers unless they have been given permission previously, while the newly proposed bill referred to as the Mobile Informational Call Act of 2011 will allow dialers to contact consumers for solely informational calls on wireless phones and continue to make it illegal to use innovative technologies including predicative dialers for telemarketing reasons.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

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Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin

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