TMCnews Featured Article
February 14, 2012
Growth in Convergence Provides Opportunities for Predictive Dialers in India
By Susan J. Campbell, TMCnet Contributing Editor
As the demand continues to grow for predictive dialer technology, opportunities and challenges alike emerge for innovative providers. *astTECS is an India-based telecom company focused on predictive dialer technology as one of its biggest selling points for its solutions in the Indian market. The company fancies itself as being a step ahead of traditional PBXs.
More than just a heightened sense of market value, the company provides wireless infrastructure and includes GSM integration for features like IVR, call center dialer, as well as predictive dialer technology.
According to this ITVar News report, the centric approach towards partners and resellers has helped bring the Asterisk (News - Alert) arm of iTECS in line with the competition. Excellent customer communication throughout the life of a sale has helped the company see large potential in tier II cities.
*astTECS Communications is bent on transforming into a complete Asterisk-based technology solution provider that gives clients a complete suite of products that is advancing the telephony industry, not the least of which is the predictive dialer.
India is seeing a growth in convergence in the communication industry. *astTECS’ PBX (News - Alert) is in the mix with this convergence because it offers flexibility and extensibility. This is important as an expanding number of businesses are looking to save money by going to an IP-based telephony model. Of course, the predictive dialer is a perfect match for IP-based telephony.
SpitFire Enterprise offers a robust predictive dialer that has a snappy graphic interface that makes the product extremely easy to use.
Outbound and inbound calling with DNIS routing is included in this dialer which offers both predictive and preview dialing modes, unlimited campaigns, lines and agents. SpitFire’s predictive dialer solution also offers unlimited data fields and dispositions for each campaign.
Having access to more than one campaign at a time is important, and SpitFire’s predictive dialer offers agents the ability to do just that.
*astTECS is focused on the mass PBX market using the open source Asterisk-based PBX solution. As it creates awareness and educates customers, it can be further buoyed by the use of predictive dialer perks inherent in SpitFire’s solution, which includes an automatic disposition-based redialing tool and Web-based manager and supervisor interfaces.
As *astTECS expands its team, the managers and supervisors will have excellent resources found within Web-based interfaces that will allow them to stay connected either in the office or at remote locations.To continue to promote its position in the marketplace, *astTECS continues to focus on ensuring visibility of Asterisk, roadshows, appointing channel partners and training value added resellers and systems integrators. SpitFire’s call recording, monitoring and whisper coaching in its predictive dialer solution could greatly enhance *astTECS efforts as they embark on their training.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Jamie Epstein