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SpitFire's Predictive Dialer Offers Users Wider Scope of Functionality

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April 16, 2012

SpitFire's Predictive Dialer Offers Users Wider Scope of Functionality

By Jamie Epstein, TMCnet Web Editor

Predictive dialers are a useful tool for call centers and organizations all over the world who want to leverage statistical algorithms to greatly cut the amount of time agents spend waiting between conversations, hence helping to significantly increase productivity within the environment.

“Our clients have experienced as much as a 400 percent increase in agent productivity,” company officials stated.

SpitFire – a company known for its Enterprise Predictive Dialer which boasts fully blended outbound and inbound call routing, can easily manage any number of campaigns and runs on Microsoft (News - Alert) SQL – has just expanded the capabilities it can offer in the form of Data Transfer complete with a Call Transfer functionality, as well as Sales Tracking and Reporting.

With the Enterprise Predictive Dialer, it is simple to transform designated agents into “Transfer Agents” who can handle transferred calls with a vital customer data screen that is sent directly from the Outbound Agent. The Transfer Agent has a screen similar to the Outbound Agent screen, and it is jam packed with important information in regards to the specific customer. This is an ideal solution for companies who require a way to take over calls from Outbound Agents, then transferring both the calls and data to “Closers” or “Verifiers.” In addition, the Transfer Agent can use his or her license to make outbound calls, set up unlimited custom disposition fields, and even set automatic callback alarms.

Moreover, Sales Tracking and Reporting enables managers to significantly increase visibility into how an agent is performing with detailed reports filled with sales numbers and the date and amount of each sale. Division heads also have the option to analyze data by agent or campaign with access to real-time data.

The Enterprise Predictive Dialer software seamlessly integrates with multiple Web-based applications including Bullhorn; Hunter (searching for existing record); Infusion (searching for existing record); Lead MailBox (create new record); Microsoft CRM (create new record, search for existing record); Oracle (News - Alert) CRM (create new record, search for existing record); PS Online (create new record); SalesForce (create new record, search for existing record); ServiceCEO (create new record, search for existing record); and Xware (searching for existing record).

Predictive dialer systems such as the one mentioned above are extremely simple to get up and running. To see a live demo today, call SpitFire dialers now!

Edited by Carrie Schmelkin

Technology Marketing Corporation

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