Predictive dialers are integral to outbound call centers as they help agents efficiently manage calls. This technology converts the manual dialing process agents were once responsible for and automates it within a computer with specialized software.
Predictive dialing technology selects the person to be called, dials the number, waits for a human response, and then passes the call to an agent only when it connects with a human voice. The dialer prevents non-productive calls reaching the agent, helping to significantly improve operations. Agents can also reduce the time spent between calls, as they no longer need not wait for answering machines to respond or for the network messages that accompany failed/busy calls.
Predictive dialers are widely used in the insurance industry. In fact, iDIALERpro is a company specializing in predictive dialers for insurance agents and has just revealed some major enhancements to its innovative system.
The insurance predictive dialer already comes pre-loaded with a number of insurance leads broken into states and type of insurance. It is enhanced with new customer relationship management (CRM) features that help the insurance agent stay in front of their prospects as well as clients through drip emailing, as well as email blasting.
In addition to these capabilities, the CRM also includes features such as deal tracking, calendar system, birthday reminders, auto responders, website landing pages for lead generation, and many other tools.
The iDIALERpro predictive dialer and CRM solution are available to life and health insurance agents in all 50 states.
In another recent development in the predictive dialer industry, SpitFire has added to the functionality its predictive dialer can offer, now powering Call Transfer functions, as well as Sales Tracking and Reporting.
Edited by Jamie Epstein