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Leads360 Upgrades Predictive Dialer and Multi-Line Capabilities of Dial-IQ

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April 24, 2012

Leads360 Upgrades Predictive Dialer and Multi-Line Capabilities of Dial-IQ

By Rajani Baburajan, TMCnet Contributor

Predictive dialers allow call centers and organizations across the world to automatically place outbound calls. This innovative technology also enables sales managers to easily route inbound calls to the appropriate reps and follow up on leads.

Leveraging the latest advancements in predictive dialer technology, Leads360 has just upgraded its intelligent dialer suite Dial-IQ which now includes inbound and multi-line functionalities for better call handling capabilities.

"With Dial-IQ Multi-line, we were able to be a lot more efficient with our leads," said Mark Wong, an agent at client company Northern California State Farm Insurance, in a statement. "Dial-IQ Multi-line is propelling my office, doubling production without the need to hire more staff, while maintaining a positive customer experience that you can't get from a predictive dialer."

When leveraging Dial-IQ, marketers can better manage and track campaign effectiveness through call tracking and analytics within the sales lead management platform.

The solution also leverages some of the capabilities of a predictive dialer as the shotgun feature dials all lines in a qualified user group. The Dial-IQ multi-line function offers increased scalability of up to four lines per agent, allowing an agent to make up to 500 calls per hour.

In related industry news, TMCnet reported that SpitFire predictive dialers allows for the amount of time agents spent waiting between conversations to be cut down, hence helping to significantly increase productivity within any environment.

The Enterprise Predictive Dialer from SpitFire boasts fully blended outbound and inbound call routing, can easily manage any number of campaigns, and runs on Microsoft (News - Alert) SQL. The company recently has expanded the capabilities it can offer in the form of data transfer complete with call transfer functionality, as well as sales tracking and reporting.

To find out more about the company, click here.

Edited by Jamie Epstein

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