Based in Addison, Texas, SpitFire powers the most affordable call center solution on the market that has been created to allow for ease of use with a high level of scalability allowing the predictive dialer to continue to grow alongside any successful business.
Only about two weeks ago, the company revealed to TMCnet that its dialer now offers Call Transfer functionality, in addition to sales tracking and reporting.
With the Enterprise Predictive Dialer, designated agents are transitioned into “Transfer Agents” who can handle transferred calls while simultaneously leveraging a customer data screen that is filled with important personal information and is sent directly from the Outbound Agent. This is an ideal solution for companies who require a way to take over calls from Outbound Agents, then transferring both the calls and data to “Closers” or “Verifiers.” In addition, the Transfer Agent can use his or her license to make outbound calls, set up unlimited custom disposition fields, and even set automatic callback alarms.
Further, sales tracking and reporting assists managers in gaining much deeper visibility into how an agent is performing with detailed reports that comprise sales numbers and the date and amount of each sale. Also, division heads can now easily analyze data that is separated by either agent or campaign with access to real-time data.
And just today, the company revealed some major now enhancements to its dialer that are sure to be crowd pleasers.
First, the solution now enables manual dialing to be completed with numbers that have already been checked against No Call Lists. The new feature will make it easy for agents to make manual calls along with calls being placed from the dialer, without having to worry if they are calling a number on the “No Call” list which will result in multiple consequences including high fines from the FCC (News - Alert). Due to the fact that the dialer now automatically checks against the “No Call” lists and gives agent a message if the number is a no call, it is simple for agents to adhere to regulatory guide lines while utilizing predictive dial, preview dial, and manual dial all on the same system and screen.
Next, with the stop dialing based on “hits,” managers can now set a list to stop dialing when a certain number of “hits” are reached. Users can even mark individual dispositions to count toward the “hit” category to ensure the list will stop when designated goals are hit.
Last but not least when using disposition change after a campaign stops, managers can completely revamp dispositions. If data needs to be reworked, disposition codes need to altered, or results have to be marked differently, re-name dispositions can now be seamlessly implemented after the campaign is completed.
“This gives you much more capability is storing and tracking data for your campaigns, and using the data correctly when the dialing is done,” according to company officials.
Edited by Carrie Schmelkin