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BPO Arm of IonIdea Deploys Ameyo Predictive Dialer from Drishti

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May 31, 2012

BPO Arm of IonIdea Deploys Ameyo Predictive Dialer from Drishti

By Deepika Mala, TMCnet Contributor

Drishti, a provider of contact center solutions including a predictive dialer, recently revealed that IonIdea has implemented its Ameyo Solution to enhance its customer acquisition and customer service process.

Ameyo offers tailor-made business packages to organizations with different key requirements. Its ACD, IP-PBX (News - Alert), IVR, IVR designer, predictive dialer, CTI, voice logger, reporting, quality and CRM are some of the key elements of the company’s innovative suite of products. And the predictive dialer has scored the best overall test results in international dialing scenarios.

In a press release, Anurag Vishwakarma, director of IonIdea stated, "Being a key player in the domain of outsourcing, reaching out to customers forms a crucial part of our business process. Our existing application was unable to perform in the high-demanding environment of international customer handling. We needed a solution that could automate the entire inbound/outbound process and enable smooth service delivery. Ameyo replaced the former solution and it responded well to any dialing configurations and dramatically increased our customer-connects and hence improved our customer acquisition and customer service processes."

The expert team from Drishti integrated the current CRM system deployed in IonIdea with the Ameyo solution, which further provided the technology company with a quick and easy management of information. This solution also helped to increase efficiency significantly.

The CRM integration was aptly accessed by the agents as they interacted with customers either through the ACD or predictive dialer system depending on the business process. The implementation enabled IonIdea to gain access to an innovative and reliable solution that enhanced processes specific to individual business needs.

Last month, predictive dialer provider SpitFire revealed that its dialer now boasts additional capabilities including allowing manual dialing to be completed with numbers that have already been checked against No Call Lists. The new feature will make it easy for agents to make manual calls along with calls being placed from the dialer, without having to worry if they are calling a number on the “No Call” list which will result in multiple consequences including high fines from the FCC (News - Alert).

To read the full report, click here.

Edited by Jamie Epstein

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