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Techno Brain Selects Drishti-Soft's Predictive Dialer Solutions to Expand in Africa

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June 19, 2012

Techno Brain Selects Drishti-Soft's Predictive Dialer Solutions to Expand in Africa

By Rajani Baburajan, TMCnet Contributor

Drishti-Soft, a provider of contact center solutions such as a predictive dialer, recently inked a partnership with Techno Brain, a ICT and ITES solutions provider in Africa, to deliver customized contact center solutions to the outsourcing industry in Africa.

The company has selected Drishti’s Ameyo solutions suite that includes IVR, a Voice over Internet Protocol (VoIP) predictive dialer, ACD and unified communications in order to power tailored services in Africa.

“In less than a decade, Africa has transformed itself into one of the fastest growing ICT markets in the world,” said Alfred Mugo, practice director of IT Infrastructure Solutions, Techno Brain, in a statement. “Market is growing with an abundance of technology inclined users, such that there are over 400 million cellular subscribers in the continent.”

Techno Brain is a CMMI Level 3 and ISO 9001:2008 company offering IT Training and BPO / ITES services solutions in Africa, U.S., U.K., UAE and India.

Africa is poised to become the next big outsourcing hub in the world. In fact, nearly one billion people are ready to enter the market, according to industry estimates.

 “Businesses require a technology that can provide process optimization while matching the rapid growth,” said Sachin Bhatia, V of Business Development, Drishti-Soft. “Flexibility and Cost efficiency are key parameters that Legacy systems fall short compared to an IP-based solution like Ameyo. With the experience of Techno Brain, we are in a position to capitalize on this opportunity and expand our presence throughout the domestic market.”

In related industry news, TMCnet reported that Drishti Soft revealed that the BPO arm of IonIdea has implemented its Ameyo Solution to enhance its customer acquisition and customer service process.

Edited by Jamie Epstein

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