Gryphon, a provider of contact governance and compliance solutions to help improve sales performance and minimize enterprise risk and liability, recently has unveiled its Core Phone (News - Alert), which gives enterprises the ability to scale from the largest contact center, predictive dialer sales operations to branch offices, home offices, and even cell phones.
While most large companies are familiar with sales activity management tools that improve contact center productivity and ensure compliance, there has been no practical way for them to incorporate employees who work outside the contact center without increasing their IT costs and administration.
However, Core Phone addresses these compliance issues by powering a robust enterprise-level Do-Not-Call (DNC) compliance and sales performance solution for sales and marketing organizations that combines Gryphon's Call Advisor toll-free service with the true "pick-up-the-phone" TeleBlock service capabilities acquired in 2010. This real-time, network-delivered service certifies all predictive dialer calls for compliance with federal, state, and industry-specific DNC laws and restrictions.
Another function of the Core Phone is that the predictive dialer service is built into the telecommunications carrier network. The network-based deployment allows for a carrier-grade, highly available and reliable environment that doesn't require any network adjustments or user input.
This solution delivers "any phone, anywhere" access to enterprises. Subscribers can enjoy enhanced activity reports so that companies can accurately measure marketing effectiveness and interpret the data collected, then using it to make decisions to improve business operations.
Additionally, the Core Phone improves enterprise sales productivity by minimizing DNC blocks and encouraging calling based on each consumer's preferences.
In another related development, Ytel, a provider of cloud-based telephony and predictive dialer solutions, recently launched a variety of new hosted solutions and training services for businesses of any size.
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The company offers a comprehensive range of services including enterprise call center, predictive dialer, SIP trunking, voice broadcasting, white label, and IVR testing and delivers these solutions through its own private network, ensuring the best sound quality, fastest connection speeds and an extremely reliable network.
Edited by Jamie Epstein