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Digerati Expands Portfolio to Encompass Predictive Dialer and VoIP

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July 12, 2012

Digerati Expands Portfolio to Encompass Predictive Dialer and VoIP

By Anil Sharma, TMCnet Contributor

Digerati Technologies, Inc., a provider of cloud communication services, recently has extended its product suite by adding an enhanced VoIP solution that will help improve quality of calls delivered by the company’s predictive dialer.

This new service allows businesses to reduce calling costs in the United States while taking advantage of the company’s Only in The Cloud communication services.

"Our cloud dialer is sold with VoIP minutes of use, so our enhanced USA VoIP product highly complements this application,” said Arthur L. Smith, CEO, Digerati, in a statement.

“The combination of these two products is what we are all about, combining cloud applications with telephony services for an end-to-end solution that helps small and medium-sized businesses (SMBs) move beyond traditional telephony and into the cloud for their communication services," Smith added.

Additionally, Digerati's new routing and rating system provides the company with the ability to obtain the lowest cost route for calls in the U.S. and Canada powered by a local exchange provider. This offering is now available to domestic users or international customers placing calls from the United States.

The company’s newly enhanced portfolio increases the value proposition of its cloud-based applications such as its predictive dialer. In fact, its dialer was designed to meet the needs of businesses with call centers or telesales departments as it boasts the abilities to automatically initiate an outbound call, distinguish between a live person answer and an answering machine or voicemail system, and transfer"live" calls to a call center agent.

The cloud-based system increases sales productivity and is ideal for customers seeking to boost the effectiveness of sales campaigns without having to invest in additional equipment or infrastructure.

Back in March, Digerati Technologies revealed that Beyond Contact Centers, an international and multilingual call center operator, had selected its robust cloud-based communication system.

Beyond Contact Centers provides inbound and outbound customer support campaigns for an enterprise client base that includes Fortune 500 companies such as Pepsico and Verizon (News - Alert) Communications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Jamie Epstein

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