Indosoft (News - Alert), a provider of managed call center solutions including Automatic Call Distribution (ACD) and predictive dialer solutions, has achieved record growth through the first half of 2012, thanks to its flagship product Q-Suite.
Managed contact center services remove the burden of capital expense and infrastructure management. Q-Suite provides hosted provides and telecom operators with a distributed architecture with multi-tenant and unified communications capabilities.
The latest version --Q-Suite 5.7—allows providers to deploy a full-featured Asterisk (News - Alert)-based platform with the flexibility to adapt and manage the ever expanding requirements of contact center operations.
Recently, the company integrated call recording functionality from OrecX into Q-Suite 5.7 to offer reliable network voice recording option for its call center software. OrecX offers an affordable and easy to install, maintain and use call recording software for ITSPs and contact centers. This software provides same-day ROI and is offered in both open-source and open-architecture formats.
“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” said Gabe Bourque, CEO of Indosoft, in a statement.
The predictive dialer provider attributes this growth to the growing popularity of Asterisk as an advanced and extremely cost- effective telephony platform.
In addition, Q-Suite features a CTI library for ACD integration using .NET (News - Alert) and Web services APIs, providing a near complete package to meet the requirements of modern day contact centers using Asterisk.
Some other capabilities of the solution include advanced call center ACD, queue management, real-time supervisor wallboards, historical reporting and seamless integration with workforce management software.
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