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Indosoft's Predictive Dialer Receives Exceptional Welcome from Contact Centers

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September 25, 2012

Indosoft's Predictive Dialer Receives Exceptional Welcome from Contact Centers

By Deepika Mala, TMCnet Contributor

Indosoft (News - Alert), a global provider of contact center solutions including a predictive dialer, has just debuted the latest version of its flagship product Q-Suite which has been very well received by hosted and managed service providers within call centers all over the world.

Q-Suite is touted as being highly scalable and can increase efficiency dramatically within any contact center environment. When leveraging this offering, providers can easily deploy a full-featured Asterisk (News - Alert)- based platform with flexibility to adapt and manage the ever expanding requirements within operations.

Some of the capabilities offered by this platform include advanced call center ACD, queue management, real-time supervisor wallboards, historical reporting and seamless integration with workforce management software.

“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” said Gabe Bourque, CEO of Indosoft Inc, in a statement. “Managed contact center service is a rapidly growing segment since it removes the burden of capital expense and infrastructure management. Hosted providers and Telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communications. Q-Suite comes with a CTI library for ACD integration using .NET (News - Alert) and Web services API, providing a near complete package to meet the requirements of modern day contact centers using Asterisk.”

Q-Suite 5.7 also boasts a variety of Web services, the ability to copy the look and feel of any organization, visual call-flow and call recording capability. All of these features combined make it a complete call center software that complements Asterisk to facilitate the establishment of virtual and managed call centers.

In related news, TMCnet recently had the news that the company unveiled a new playback API for Q-Suite, which developers can leverage to integrate playback functionalities into agent screen consoles that can playback recordings on-demand during customer interactions.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Jamie Epstein

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