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MSCRM-ADDONS.COM Unveils Predictive Dialer for Microsoft Dynamics CRM 2011

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November 26, 2012

MSCRM-ADDONS.COM Unveils Predictive Dialer for Microsoft Dynamics CRM 2011

By Rajani Baburajan, TMCnet Contributor

A predictive dialer is a highly useful tool for the marketing community as it allows automatic call processing to take place simultaneously by various agents.

Recently, MSCRM-ADDONS.COM unveiled new predictive dialer software within its latest version of TelephoneIntegration for Microsoft (News - Alert) Dynamics CRM 2011.The predictive dialer is available for MS Dynamics CRM 2011 on-premises, hosted (IFD) and for CRM Online and is designed to address the needs of customers whose daily business needs include conducting a large number of calls in a short period of time.

Additionally, the dialer powers the dialing of numbers of CRM-records which have been attached to marketing lists of call campaign activities. The software even provides vital call record details, helping marketing firms process a large number of calls with improved efficiency.

Designed to enhance the functionalities of Microsoft Dynamics CRM, the predictive dialer dramatically optimizes the management of phone calls and acts as a monitoring tool for analyzing pre-processing and post-processing times. The tool connects s Microsoft Dynamics CRM with various phone systems using TAPI. It also includes Skype (News - Alert), OCS and Microsoft Lync including Lync Chat.

By leveraging this dialer, users can automatically or manually dial the numbers of CRM records. The lists within the selected records can then be distributed to various users of a team for simultaneous processing. Callers can prepare for and rework calls within generally determined pre-processing and post-processing times. After the pre-processing time has expired, the dialer automatically starts the call.

"The predictive Dialer is a tool which helps to process a large number of calls more efficiently and in less time,” said Christian Ternek, product manager of MSCRM-ADDONS.COM, in a statement. “Due to the automatic dialing, call-processes can be executed more smoothly. Additionally, it is helpful for the analysis of pre-processing and post-processing times.”

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Edited by Jamie Epstein

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