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Q-Suite Debuts Load Balancing Capability for Contact Centers Leveraging Predictive Dialers

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January 22, 2013

Q-Suite Debuts Load Balancing Capability for Contact Centers Leveraging Predictive Dialers

By Rajani Baburajan, TMCnet Contributor

Indosoft develops a variety of call center software solutions. Q-Suite, the company’s flagship product for Asterisk (News - Alert) telephony, is a contact center solution featuring an array of automatic call distribution (ACD) and predictive dialer capabilities.

Recently in a significant development, Indosoft (News - Alert) revealed that Q-Suite’s high availability SIP proxy now offers load balancing functions for contact centers based on the Asterisk cluster. The high availability SIP proxy is a part of the fault tolerant call survival architecture for Q-Suite and provides a mechanism for monitoring and making fail-over decisions.

This recent addition further consolidates the capability of Q-Suite to provide high availability within large concurrent call handling scenarios to centers wanting to use Asterisk as their telephony platform, according to company officials.

With this enhancement to its SIP proxy, Q-Suite continues its expansion into large contact center deployments.  As a result, hosted cloud based service providers and large premises-based operations can use Q-Suite to deliver enterprise-class contact center solutions with a multi-tenant option.

“The built-in tools and the extensive feature-sets make Q-Suite the ideal candidate for contact centers using Asterisk telephony,” said James Terhune (News - Alert), chief technology officer at Indosoft, in a statement. “Q-Suite with load balancing can now handle very high concurrent call volume, scaling effortlessly to multiple telephony servers.”

With its skills-based routing and queue prioritization, Q-Suite ACD controls and manages  call routing and distribution seamlessly. Terhune added. “When deployed as a multi-tenant hosted contact center platform, Q-Suite can scale with the growth of the managed services.”

In addition, the load balancing feature allows Q-Suite to use multiple Asterisk servers in order to handle an increasing call volume entering ACD queues, which essentially means that Q-Suite can now scale to multiple Asterisk servers to handle the peak load of very large contact center operations while offering advanced functionalities.

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Edited by Jamie Epstein

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