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Global Connect Unveils Enhancements to GC1 Peak Predictive Dialer

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February 05, 2013

Global Connect Unveils Enhancements to GC1 Peak Predictive Dialer

By Rajani Baburajan, TMCnet Contributor

Global Connect (News - Alert), a provider of cloud-based dialing and communication services, has just released yet another added capability to its predictive dialer solution.

The GC1 Peak Dialer now comes complete with a revamped graphical user interface (GUI) that offers enhanced views for supervisors and floor managers alike. The call list regeneration based upon the call results and call disposition provides increased dialer efficiencies.

“The start of the New Year is the perfect time for members of the collections industry to review their current call strategy to determine whether they are working with the right technology and the right partner for the right results,” said Darrin Bird, chief operating officer of Global Connect, in a statement.

The new dialer solution also boasts a supervisor dashboard that provides visibility into individual or multiple locations and agent groups, as well as results by campaign. It takes a supervisor directly to key statistics with real-time data, allowing them to make real-time decisions on the fly.

Moreover, Global Connect has also redesigned its administrator dashboard that offers all relevant agent data in a single view using graphical displays that easily identify agent status or agent alerts in addition to other pertinent agent productivity data such as agent ID, name, status and more.  The automated call list regeneration function allows administrators to set up predefined or ad hoc call list regeneration filters as well.  These filters can be based on call results as well as agent disposition code, allowing for more strategic dialing of unsettled accounts.

With its innovative features such as call recording, detailed reporting of all call segments, call list scrubs and account suppression based on call results, phone type, call attempts, time period of last call, state and federal time zone curfews and a host of other built-in compliance features, the predictive dialer dramatically drives efficiency of any business as well as reduces costs.

“The world of collections is constantly changing, and the ability to adapt to new technology, new regulations, new tax codes and other changes will separate the most successful companies from those that struggle,” Bird added.  ”Global Connect prides itself on embracing, and in many cases, initiating change in dialing and communication services.”

Edited by Jamie Epstein

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