The predictive dialer is one of the best solutions for contact centers that don’t want to waste time making calls that could be done automatically. This allows agents to make better use of their time as well as complete other tasks that need to be attended to, such as attending to customer service calls. Recently the induction of the cloud into the predictive dialer system has completely transformed the cost and IT infrastructure, making this solution even more attractive for call centers.
LeadsRain is a call center solution company that provides dialer features including hosted dialer, hosted IVR, voice broadcast and other services associated with the pay per minute model. Some of LeadRain’s automatic dial-up solutions include voice messages by telephone or computer, automatic dial-up and computer generated voice that saves, stores or imports call lists.
The cloud has proven to be an easier, more cost-effective solution for businesses to operate from and has recently become a trend in the call center space, where systems, applications and data can be copied, backed up and ready to use in another center in a few short minutes. Without a server, all of a data can be stored in a single space, reducing the need for multiple locations and money that is spent on on-premise solutions.
With the cloud predictive dialer, call centers don’t have to make a large financial investment into the infrastructure, as there is no hardware or servers that need to be bought or installed. Customers also now have software that can automate the entire process of the call center, including the screening of answering machines, recorded call data, disposition reports, third party transfers and integrative voice response systems.
The scalability of the cloud is the real game changer for call centers, as it has unlimited amounts of space and allows them to expand or add more agents without making any effort. Instead of having to purchase more servers or a larger room to store all of the call center software – which can greatly increase electric bills – all data can be easily moved to the cloud.
The cloud has been making headway in all industries, as it has provided many inexpensive alternatives to storing data, especially for the call center industry, which continues to rapidly grow. For more information about LeadsRain solutions, click here.
Edited by Allison Boccamazzo