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Auto Dialers and the Cloud

TMCnews Featured Article

April 01, 2013

Auto Dialers and the Cloud

By Ashley Caputo, TMCnet Web Editor

The development of cloud-based auto dialers has completely transformed costs of and operations in IT infrastructure, making this solution even more attractive for call centers.  To continue adding to this newfound revelation in the industry, Speed-to-Contact’s cloud-based auto dialer solutions will now be available as part of LeadiD Marketplace, a source of select marketing solutions.

The auto dialer is one of the best solutions for contact centers that don’t want to waste time making calls that could be done automatically. Speed-to-Contact, a provider of auto dialers and SMS services, has responded to the growing demand for accessible communications with the creation of its cloud-based auto dialers.

Speed-to-Contacts’s service for LeadiD allows businesses to respond to new Internet leads over the phone with its automated phone call system, which uses advanced routing to call a representative and instantly connect them with the prospective customer.

Another company to introduce the cloud into its solution is LeadsRain, a call center solutions firm that provides dialer features including hosted dialer, hosted IVR, voice broadcast and other services associated with the pay-per-minute model. Some of LeadRain’s automatic dial-up solutions include voice messages by telephone or computer, automatic dial-up, and computer-generated voice, which saves, stores, imports, or copies/pastes a call list.

But the scalability of the cloud is the real game-changer for call centers, as it has unlimited amounts of space and allows them to expand or add more agents without much effort on their end. Instead of having to purchase more servers or a larger room to store all of the call center software, which can greatly increase electric bills, all data can be easily moved to the cloud.

As such cloud solutions make headway in all industries, they continue to produce a variety of inexpensive alternatives to storing data, especially for the call center industry, which has been growing rapidly. 

Edited by Braden Becker

Technology Marketing Corporation

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