Recognizing the efficiency a predictive dialer can bring to agent teams, Customer Inter@ction Solutions Magazine has presented SpitFire HYBRID, OPC Marketing's predictive dialer / auto dialer solution with a 2006 Product of the Year award.
Predictive dialers automate the outbound dialing process and eliminate dead time between calls. OPC Marketing introduced the SpitFire HYBRID in October of 2006 to bring aspects of their predictive dialer solutions to one unit.
SpitFire HYBRID is an autodialer system and predictive dialer combined in one and combines SpitFire Predictive Dialer technology together with SpitFireX AutoDialer offerings for the ability to: run the same database on multiple dialers, store an unlimited number of records, function on MySQL database and others, as well as the ability to connect to remote database servers.
The 2006 Product of the Year award winners were selected based on their product's vision, leadership and attention to detail. Winners represent the best in the industry and acknowledge proven commitment to quality and enhancement in technologies for the call center and CRM space.
Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions Magazine commented, “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their hard work and accomplishments.”
A list of all award recipients can be found in the January and February issues of Customer Inter@ction Solutions Magazine.
What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market, as well as an overview on the future of IP Telephony? Answer: INTERNET TELEPHONY Conference & EXPO EAST, January 23–26, 2007. See you in sunny Ft. Lauderdale!
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